Diamond Expertise & Authenticity
What is the difference between Natural and Lab-Grown Diamonds?
Natural diamonds form over billions of years deep within the Earth.
Lab-grown diamonds are cultured to be 100% optically, physically, and chemically identical — offering the same brilliance at a more accessible price.
Are Chebelle.B diamonds certified?
Yes. Every center stone is independently graded by leading authorities such as GIA or IGI, and arrives with its official grading report.
Which diamonds come with an official certificate?
Center diamonds 0.30 carat and above include an individual GIA/IGI report with a matching laser inscription. Stones below 0.30 carat are hand-selected for quality (DEF/VS) and remain fully covered by our warranty and verification policy.
Can I have my diamond independently re-tested or verified?
Absolutely! Take your piece to any accredited lab or jeweler of your choice to verify its authenticity.
Are your diamonds conflict-free? What is the Kimberley Process?
Yes, 100% of our natural diamonds are ethically sourced and guaranteed conflict-free. We strictly adhere to the Kimberley Process Certification Scheme (KPCS), an international initiative established to prevent "conflict" or "blood" diamonds from entering the mainstream trade.
Every diamond we purchase is backed by a System of Warranties from our trusted suppliers, confirming that the stone was legally mined and processed in full compliance with UN resolutions and international law.
Maison Craftsmanship & Materials
What precious metals are used for your ring settings?
We craft our rings in a range of precious metals to suit your style: White Gold, Yellow Gold, and Rose Gold (each available in 18K or 9K), as well as 950 Platinum. 18K offers a richer purity and a weighty, prestigious feel — ideal for a lifelong heirloom piece. 9K is formulated with durable alloy metals for heightened scratch resistance and everyday durability, at a more accessible price point.
Do you offer other metals, such as yellow gold, rose gold, or platinum?
Yes — in addition to White Gold, we also offer Yellow Gold and Rose Gold (each available in 18K and 9K), as well as 950 Platinum, so you can choose the finish that best suits your style.
Which gold option should I choose — 18K or 9K?
18K suits those wanting maximum gold purity and a heavier, prestigious feel for a lifelong piece. 9K suits those prioritizing durability and scratch resistance for everyday wear, at a more accessible price.
How does your live global diamond inventory work?
We connect directly to a live global diamond network for the finest stones at competitive prices. On the rare chance a stone is secured elsewhere first, we'll offer a matching or superior alternative within 24 hours, or a full refund.
Find My Size
How do I ensure I select the correct ring size?
A complimentary ring sizer kit is available on request — simply let us know at checkout, and we'll include it with your order.
For the most accurate result, we also recommend having your finger measured by a professional local jeweler, or measuring the inner diameter of a ring that already fits well.
What if my ring size needs adjustment upon arrival?
If your ring doesn't fit upon arrival, we do offer local size adjustment services for a fee — simply contact our support team for a quote and to check if your specific ring design is eligible.
Do you offer a free ring sizer kit?
Yes — a complimentary ring sizer kit is available on request. Simply let us know at checkout and we'll include it with your order.
Is my ring size affected by wide bands or gemstone settings?
Wider bands typically fit slightly tighter than thinner bands, so we recommend sizing while wearing a band of similar width.
Bespoke Engraving Service
Do you offer personalized inside-band engraving?
Yes — we offer custom laser engraving for most ring styles, perfect for names, initials, or meaningful dates.
How many characters can I engrave?
Up to 15–20 characters (including spaces), depending on ring size and band width.
What can I engrave — do you support special characters or symbols?
Standard letters, numbers, and dates are supported. For special characters or symbols, please check with our team before ordering to confirm compatibility.
Can I engrave in a language other than English?
Please contact our support team before ordering — supported scripts depend on the engraving equipment and ring style.
Can I preview my engraving before it's finalized?
As engraving is a final, made-to-order step, we're unable to send a physical proof — however, you're welcome to confirm the exact wording with our team at checkout for peace of mind.
Can I make changes after submitting my engraving?
Once engraved, the ring cannot be altered or wiped clean — so please double-check spelling, names, and dates carefully before confirming.
Does engraving affect the ring's warranty?
No — engraving does not affect your 1-Year Warranty, provided the request follows our standard character and design guidelines.
Payment Options & Installment Plans
What payment methods and installment plans do you accept?
We offer a range of secure payment options at checkout, including major credit and debit cards, FPX online banking, Touch'nGo, eWallet and PayPal.
For flexible payment, we also offer:
- Credit Card Installment:
0% interest installment plans available for major Malaysian bank credit cards for up to 24 months. - SPayLater: Extended monthly installments up to 24 months.
- PayLater by Grab: Flexible monthly installments up to 12 months.
- Boost: Flexible monthly installments up to 12 months.
Do you offer 0% installment plans?
Yes! We offer 0% interest credit card installment plans for up to 24 months with major participating Malaysian banks. We also support flexible Buy Now, Pay Later (BNPL) options including SPayLater, PayLater by Grab, and Boost—allowing you to split your payment into manageable monthly installments.
Is a deposit required, or do I pay in full at checkout?
For ready-to-order pieces selected directly from our website, full payment is required at checkout.
For bespoke, fully customized designs, a 70% deposit is required to begin production, with the remaining balance due before shipping.
Warranty & Client After-Sales
Does my jewelry include a warranty?
Yes — a 1-Year Warranty & 1-to-1 Replacement Guarantee against manufacturing defects. This excludes normal wear and tear or damage from misuse.
How do I make a warranty claim?
Contact our support team via WhatsApp or email with your order details and photos of the issue, and we'll guide you through the next steps.
Do you offer cleaning or maintenance services?
Yes
Production, Logistics & Delivery
What is the production timeline?
Every ring is made-to-order, with a standard production time of 2–3 weeks before dispatch.
Do you offer international shipping?
Yes, worldwide via DHL Express — fully insured and tracked, with 7–14 business days transit. Import duties and taxes are the client's responsibility.
How do I track my shipment?
You'll receive a DHL tracking number by email once dispatched, and can also track it via your Chebelle.B account.
Cancellations & Final Sale Policy
What is your cancellation policy?
Orders may be modified or cancelled strictly within 24 hours of placement. After this window, your selected diamond is secured from international suppliers and enters active workshop production — no cancellations or alterations can be accepted thereafter.
Why do customized orders require a 70% deposit, while ready-to-order pieces require full payment at checkout?
Ready-to-order pieces are selected directly from our existing designs and inventory, so full payment is collected upfront.
Bespoke, fully customized designs involve dedicated design work and diamond sourcing specific to your order — a 70% deposit secures this process, with the remaining balance due before shipping.
As with all orders, changes or cancellations are accepted only within 24 hours of placing your order; after this window, your deposit becomes non-refundable, as your diamond will have been secured and production will be underway.
What is your return and refund policy?
As each piece is bespoke, all sales are final — no refunds, returns, or exchanges.
What if my item arrives damaged or incorrect?
Every piece undergoes rigorous quality control before leaving our workshop. In the rare event your item arrives damaged or incorrect, please contact us within 48 hours of delivery at support@chebelleb.com/+6018-6466171.
Please include your order number, a description of the issue, and clear photos of the item, original packaging, and shipping label.
Kindly retain all original packaging materials. Once reviewed, we will provide a prepaid return label and arrange for a priority repair, replacement, or remake.
Need Further Assistance?
WhatsApp: +6018-6466171
Email: support@chebelleb.com