Cancellation Policy
At Chebelle.B, we strive to provide a smooth shopping experience for our customers. However, if you need to cancel your order, please review our cancellation policy outlined below.
Order Cancellation
1. Cancellation Period:
You may request to cancel your order within 24 hours of placing it. After this period, we may not be able to accommodate cancellation requests, as your order may already be processed for shipping.
2. How to Cancel an Order:
To cancel your order, please contact our customer service team at support@chebelleb.com as soon as possible. Include your order number and the reason for the cancellation in your message. We will confirm your cancellation request via email.
3. Refunds:
If your order is successfully canceled within the specified timeframe, we will process a full refund to your original payment method within 5-10 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Special Cases
- Customized or Personalized Items:
Orders that include customized or personalized items cannot be canceled once production has begun. Please carefully consider your order before completing the purchase.
- Promotional Items:
Orders that contain promotional items may also be subject to additional restrictions. Please refer to our Promotion Policy for details.
Changes to Your Order
If you wish to make changes to your order rather than canceling it, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order is in the processing or shipping stage.
Contact Us
If you have any questions about our cancellation policy or need assistance with your order, please feel free to reach out to our customer service team at support@chebelleb.com or through our contact form on the website. We’re here to help!
Thank you for choosing Chebelle.B. We appreciate your business and look forward to serving you!
Order Cancellation
1. Cancellation Period:
You may request to cancel your order within 24 hours of placing it. After this period, we may not be able to accommodate cancellation requests, as your order may already be processed for shipping.
2. How to Cancel an Order:
To cancel your order, please contact our customer service team at support@chebelleb.com as soon as possible. Include your order number and the reason for the cancellation in your message. We will confirm your cancellation request via email.
3. Refunds:
If your order is successfully canceled within the specified timeframe, we will process a full refund to your original payment method within 5-10 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Special Cases
- Customized or Personalized Items:
Orders that include customized or personalized items cannot be canceled once production has begun. Please carefully consider your order before completing the purchase.
- Promotional Items:
Orders that contain promotional items may also be subject to additional restrictions. Please refer to our Promotion Policy for details.
Changes to Your Order
If you wish to make changes to your order rather than canceling it, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order is in the processing or shipping stage.
Contact Us
If you have any questions about our cancellation policy or need assistance with your order, please feel free to reach out to our customer service team at support@chebelleb.com or through our contact form on the website. We’re here to help!
Thank you for choosing Chebelle.B. We appreciate your business and look forward to serving you!