Frequently Asked Questions (FAQ)
Welcome to the Chebelle.B FAQ page! Here, you'll find answers to some of the most common questions about our products, orders, shipping, returns, and more. If you have any additional questions, feel free to contact our customer service team!
1. What materials are used in Chebelle.B?
All our jewelry is made with high-quality materials, including Natural Moissanite, Natural Freshwater Pearl, 925 Sterling Silver and 18K Gold, which is known for its durability and shine. We are committed to providing you with beautiful, ethical, and sustainable pieces.
2. How can I place an order?
To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. When you're ready, click on the cart icon and follow the prompts to checkout. You’ll be able to choose your preferred payment method during this process.
3. Can I modify or cancel my order after it has been placed?
You can request to cancel your order within 24 hours of placing it. After this period, we may not be able to accommodate cancellation requests as your order may already be processed. Please refer to our Cancellation Policy for more details.
4. Do you offer international shipping?
Yes, we do! ✈️We ship worldwide so you can enjoy Chebelle.B jewelry wherever you are.
📦 International Shipping Details:
- Coverage: Major countries across Asia, Europe, USA, Australia & more.
- Courier Partners: DHL (fast & reliable)
- Delivery Time: Typically 7–14 business days, depending on destination.
- Shipping Fee: Calculated at checkout based on your country & order weight.
- Tracking: Every order comes with a tracking number for peace of mind.
- Duties/Taxes: Please note that import duties, VAT, or customs fees (if any) are the buyer’s responsibility.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can also log into your account on our website to view your order status and tracking details.
6. What is your return policy?
We want you to love your purchase! If you're not completely satisfied, you can return eligible items within 7 days for a refund in store credit. Please note that promotional items may be considered final sale and are not eligible for return. For more details, please refer to our Return Policy.
7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. We will provide instructions on how to resolve the issue and ensure you receive the correct item or a replacement.
8. How can I check my store credit balance?
You can check your store credit balance by logging into your account on our website. Your available store credit will be displayed in the "Profile" section.
9. How can I contact customer service?
If you have any questions or need assistance, you can reach our customer service team at support@chebelleb.com or through our contact form on the website. We’re here to help!
10. Do you offer installments?
Yes, we do! 💳✨ At Chebelle.B, you can enjoy easy installment plans with your favorite eWallets. For more info: https://chebelleb.com/pages/qr-e-wallets-installments-up-to-24mths
Installment Options:
- SPayLater – Flexible monthly payments up to 24 months
- Boost - Flexible monthly payments up to 12 months
-
PayLater by Grab - Flexible monthly payments up to 12 months
11. Does the jewelry come with a warranty?
Yes, all of our jewelry comes with a 1-Year Warranty & 1-to-1 Replacement Guarantee 💎✨
Warranty Coverage:
- Manufacturing defects (e.g., loose stones, faulty clasps, tarnishing not due to wear & tear).
- Free repair or replacement within the warranty period.
What’s Not Covered:
- Normal wear & tear (scratches, dents).
- Damage caused by misuse, accidents, or improper care.